POLICIES & TERMS OF PURCHASE
Returns & Fee Structure
If you are not entirely satisfied with your purchase, you must contact us for a Return Merchandise Authorization (RMA) request within 10 business days of delivery.
- Unopened Returns: Items returned unopened in their original, factory-sealed box can be exchanged, or returned for store credit or a refund (less a 20% restocking fee), issued via the original payment method.
- Opened / Open Box Returns: A 20% open-box fee is assessed in addition to the standard 20% restocking fee (totaling a 40% fee) for any sealed product that has been opened or removed from its original packaging.
- RMA Timeline: The product must be physically returned to our facility within 10 business days of the RMA issuance date.
- Packaging Requirements: All returns must be packed in the original manufacturer packaging, including all accessories, manuals, documentation, and registration cards that shipped with the product.
- Return Exceptions: We strictly do not permit the return or replacement of the following products:
- Special orders or products custom-configured to your specifications.
- Products sold “As-Is” or “Used,” or items that have been installed/mounted after receipt.
- Firearms and/or NFA items once the ATF transfer paperwork has been initiated.
- Illumination devices, electronic sights, optics, and night-vision equipment.
Return Shipping Responsibilities
- Shipping Costs: The customer is responsible for shipping charges both ways on standard returns, as well as all shipping charges associated with refused deliveries.
- Tracking & Insurance: We strongly recommend using a shipping carrier that offers tracking, and either insuring the package for its full value or declaring the full value. If you choose a carrier without tracking and insurance, you assume full responsibility for any loss or damage to the product during transit.
- USPS Warning: The United States Postal Service (USPS) offers limited tracking capabilities for firearms and accessories, and enforces a mandatory 30-calendar-day waiting period before initiating a lost package trace.
Firearm & Ammunition Sales
- General Firearm Sales: All firearms, magazines, receivers, and restricted law-enforcement items are sold and shipped in strict compliance with federal, state, and local laws. Firearms will ONLY be shipped to licensed FFL dealers. Please verify your local restrictions before placing an order.
- New Firearms: New firearms ship in the original manufacturer’s box with all included magazines, accessories, and factory warranties. Warranty claims must be handled directly with the factory within the manufacturer’s specified timeframe.
- Used Firearms: Descriptions for used items are honest, provided directly by the seller, and based on the exact item being offered. Used items will be clearly marked as such, and all sales on used items are final. Photos are provided when available.
- Ammunition Purchases: You must be 18 or older to purchase rifle or shotgun ammunition, and 21 or older to purchase handgun ammunition. All ammunition ships via ground transport with an adult signature required upon delivery. Ensure you purchase the exact correct caliber for your firearm. ALL AMMUNITION SALES ARE FINAL.
FFL Transfers & In-Store Pickups
- Standard FFL Transfers and NFA Transfers: We charge a background check/receiving fee of $35.00 for standard FFL transfers. That $35.00 fee is for each serialized item. For example, if you have 3 serialized transfers on one form, the fee will be $105.00. For NFA Transfers, we charge $100.00 per serialized item.
- Blind Transfers: A non-negotiable $100.00 blind transfer fee will be assessed to release any item that has not been pre-paid or communicated. A blind transfer is defined as any item arriving at our facility for which we have zero pre-payment or prior record on our logbooks. Please call ahead to pre-pay and log your incoming transfers.
- Outgoing FFL Transfers: We charge a $45.00 documentation fee for all outgoing FFL transfers plus any applicable shipping charges.
- Pickup & Abandonment Deadlines:
- Standard Transfers & Online Orders: All orders must be picked up within 30 days of receiving your pickup notification. After 30 days, a $15.00 per day storage fee will accrue. If the item remains uncollected after 90 days, or once the accrued storage fees match the retail value of the item (whichever comes first), the item will be considered abandoned and sold to recover costs.
- Special Orders: All special orders must be picked up within 90 days of arrival. Failure to do so results in immediate forfeiture, and the item will be considered abandoned.
Layaway & Consignments
- In-Store Layaway: Layaway is available for new inventory only.
- Defaults: If a layaway agreement is defaulted on (failure to pay off the balance or a denial on a background check), the buyer forfeits all funds previously applied toward the layaway.
- Upgrades: A layaway plan may be upgraded to a higher-value item one time. Plans cannot be downgraded, and the upgraded plan must still follow the original payoff schedule.
- Consignments: We gladly accept firearms for consignment at an agreed-upon listing price.
- Terms: Consignments must be left in-store for a minimum of 90 days to allow for cross-platform marketing on our website and third-party marketplaces.
- Fees: We charge a 20% consignment fee deducted from the final sale price. If the owner chooses to pull the item from consignment before a sale, this 20% fee (plus any accrued marketplace listing fees) must be paid out-of-pocket before the firearm is released back to the owner.
Order Fulfillment & Catalog Discrepancies
- Order Fulfillment: Orders are processed and shipped promptly from our distributors or in-store inventory within 3 to 10 business days using UPS, FedEx, or USPS. Tracking details are automatically provided for UPS and FedEx shipments.
- Online Errors & Pricing: Our digital inventory shifts daily. We do not guarantee that online titles, descriptions, photos, or prices are completely error-free. We reserve the right to refuse or cancel any order placed for items featuring catalog errors.
- Error Protocol: If an item features an incorrect price, we will not process the transaction without contacting you first. If an item with an error is mistakenly shipped, we may advise you to return it unopened for a full refund. By placing an order, the customer agrees that the seller is the final arbiter of catalog discrepancies.
Customer Service: If you encounter any issues during checkout, have questions about an order status, or need assistance, please reach out to our staff directly through our Contact Us page.